Looking for Freelance Customer Support Associate Templates to download? See the main templates that a Freelance Customer Support Associate would use in their day-to-day work.
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Contents
There is a huge number of templates that someone in the Freelance Customer Support Associate role uses in their daily work. In this article, we’ll outline the main templates they use.
These templates are some of the most commonly used templates by a Freelance Customer Support Associate. Documents are often built in tools like Word, Google Docs, Notion & others while spreadsheets are often built in Excel, Google Sheets, Airtable & others.
1. Customer Inquiry Log
2. Customer Feedback Survey
3. Customer Support Ticket Tracker
4. Customer Support Knowledge Base
5. Monthly Performance Report
6. Customer Support Training Manual
7. Customer Support Escalation Matrix
8. Customer Support FAQ Document
9. Customer Support Email Templates
10. Customer Support Call Script
Reports are often prepared by a Freelance Customer Support Associate to track business performance for themselves or for their management team. They can be created in a variety of tools and can be static or dynamic templates.
1. Monthly Sales Report
2. Customer Satisfaction Report
3. Ticket Resolution Time Report
4. Customer Complaints Report
5. Product Feedback Report
6. Customer Retention Report
7. Service Level Agreement (SLA) Compliance Report
8. Average Response Time Report
9. Escalated Tickets Report
10. Team Performance Report
At the heart of businesses with solid systems and processes are SOPs (standard operating procedures). These should be living documents that outline what a Freelance Customer Support Associate does and how they do it.
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Freelance Customer Support Associate presentations can be delivered either to internal or external stakeholders. Often created in tools like PowerPoint, Google Slides, Canva, Adobe or others, they are important for visually communicating important business information.
1. Monthly Performance Report
2. Customer Satisfaction Survey Results
3. New Product Launch Presentation
4. Training and Onboarding Presentation
5. Customer Support Metrics and KPIs Update
There are several key times when a Freelance Customer Support Associate needs to create and complete legal documents. By using templates set up as documents, signable PDFs or esignature software templates, they can speed up this process.
1. Non-Disclosure Agreement (NDA)
2. Service Level Agreement (SLA)
3. Terms and Conditions
4. Privacy Policy
5. Freelance Contract
Health & Safety templates for a Freelance Customer Support Associate ensure that the correct forms are completed to protect from harm and record any incidents at work.
1. Incident Report Template
2. Risk Assessment Template
3. Safety Meeting Minutes Template
4. Emergency Evacuation Plan Template
5. Health and Safety Inspection Checklist Template
Setting up Freelance Customer Support Associate calendars ensures that they can visually see what’s coming up and plan events successfully.
1. Monthly Task Calendar
2. Meeting Schedule Calendar
3. Content Creation Calendar
4. Social Media Posting Calendar
5. Customer Support Ticket Calendar
Several types of Freelance Customer Support Associate invoice templates can be used and these are generally set up as Word docs, PDFs or accounting software templates.
1. Monthly Customer Support Invoice
2. Hourly Customer Support Invoice
3. Project-based Customer Support Invoice
4. Retainer Customer Support Invoice
5. Additional Services Customer Support Invoice
For a Freelance Customer Support Associate to get insights related to the work they do, they need to send out Freelance Customer Support Associate surveys. These templates can be set up as documents, fillable PDFs or survey software templates.
1. Customer Satisfaction Survey
2. Product Feedback Survey
3. Service Quality Survey
4. Customer Support Experience Survey
5. Market Research Survey
Having premade Freelance Customer Support Associate meeting agenda and meeting notes templates can save time and ensure you run efficient meetings. They are usually set up in tools like Word, Google Docs, Notion & others.
1. Monthly Team Meeting
2. Weekly Performance Review
3. Monthly Client Feedback Meeting
4. Bi-weekly Training Session
5. Quarterly Business Review
To manage finances well, a Freelance Customer Support Associate would need to have budget templates they can used on a monthly, quarterly and yearly basis.
1. Monthly Income and Expense Tracker
2. Bill Payment Schedule
3. Savings Goal Tracker
4. Debt Repayment Plan
5. Business Expenses Tracker
Dashboards are a useful way for a Freelance Customer Support Associate to monitor business performance and they can be set up as static documents or dynamic online documents/views.
1. Monthly Sales Performance Dashboard
2. Customer Satisfaction Dashboard
3. Ticket Resolution Time Dashboard
4. Customer Support Team Productivity Dashboard
5. Customer Feedback and Reviews Dashboard
For bidding or requesting work, a Freelance Customer Support Associate needs a boilerplate proposal template that they can use over and over again. These templates can be set up as documents, fillable PDFs or proposal software templates.
1. Monthly Customer Support Improvement Proposal
2. Customer Satisfaction Survey Proposal
3. New Customer Onboarding Proposal
4. Customer Support Training Proposal
5. Customer Support Performance Evaluation Proposal
We’ve brought together some of the best template builders in the world to help people like you get your templates built. We’ve seen that using a solid set of templates in business will help you streamline your systems and processes. Whether you’d like your Freelance Customer Support Associate templates built in Word, Google Docs, Excel, Google Sheets, PDF, Notion, Airtable, Canva, PowerPoint or other software, we’re here to help. Request your template and we’ll get your request in the hands of a 3D Animator Template designer.
