911 Dispatcher Templates

911 Dispatcher Templates

There is a huge number of templates that someone in the 911 Dispatcher role uses in their daily work. In this article, we’ll outline the main templates they use.

Documents & Spreadsheets

These templates are some of the most commonly used templates by a 911 Dispatcher. Documents are often built in tools like Word, Google Docs, Notion & others while spreadsheets are often built in Excel, Google Sheets, Airtable & others.

1. Call Log Template
2. Incident Report Template
3. Dispatch Log Template
4. Shift Schedule Template
5. Training Record Template
6. Equipment Inventory Template
7. Performance Evaluation Template
8. Timecard Template
9. Daily Activity Report Template
10. Emergency Response Plan Template

Reports

Reports are often prepared by a 911 Dispatcher to track business performance for themselves or for their management team. They can be created in a variety of tools and can be static or dynamic templates.

1. Call Volume Report
2. Response Time Report
3. Incident Type Report
4. Call Abandonment Report
5. Dispatch Accuracy Report
6. Shift Activity Report
7. Equipment Failure Report
8. Training Compliance Report
9. Staffing Report
10. Call Disposition Report

SOPs

At the heart of businesses with solid systems and processes are SOPs (standard operating procedures). These should be living documents that outline what a 911 Dispatcher does and how they do it.

1. Call Taking SOP
2. Emergency Dispatch SOP
3. Non-Emergency Dispatch SOP
4. Radio Communication SOP
5. Incident Documentation SOP
6. Emergency Medical Dispatch SOP
7. Fire Dispatch SOP
8. Law Enforcement Dispatch SOP
9. Critical Incident Management SOP
10. Quality Assurance SOP

Presentations

911 Dispatcher presentations can be delivered either to internal or external stakeholders. Often created in tools like PowerPoint, Google Slides, Canva, Adobe or others, they are important for visually communicating important business information.

1. Monthly Incident Report
2. Training and Development Update
3. Performance Metrics Review
4. Emergency Response Procedures
5. Public Safety Awareness Campaign

Legal Docs

There are several key times when a 911 Dispatcher needs to create and complete legal documents. By using templates set up as documents, signable PDFs or esignature software templates, they can speed up this process.

1. Incident Report Template
2. Call Log Template
3. Dispatch Log Template
4. Incident Response Template
5. Emergency Protocol Template

Health & Safety Templates

Health & Safety templates for a 911 Dispatcher ensure that the correct forms are completed to protect from harm and record any incidents at work.

1. Emergency Response Plan Template
2. Workplace Violence Prevention Plan Template
3. Hazard Communication Program Template
4. Personal Protective Equipment (PPE) Assessment Template
5. Bloodborne Pathogens Exposure Control Plan Template

Calendars

Setting up 911 Dispatcher calendars ensures that they can visually see what’s coming up and plan events successfully.

1. Shift Schedule Calendar
2. Training Calendar
3. Vacation and Time-off Calendar
4. Call Volume and Incident Calendar
5. Staffing and Overtime Calendar

Invoice Templates

Several types of 911 Dispatcher invoice templates can be used and these are generally set up as Word docs, PDFs or accounting software templates.

1. Monthly Dispatch Services Invoice
2. Emergency Response Equipment Invoice
3. Overtime and Shift Differential Invoice
4. Training and Certification Invoice
5. Administrative and Support Services Invoice

Survey Templates

For a 911 Dispatcher to get insights related to the work they do, they need to send out 911 Dispatcher surveys. These templates can be set up as documents, fillable PDFs or survey software templates.

1. Monthly Call Volume Survey
2. Customer Satisfaction Survey
3. Response Time Survey
4. Training Needs Assessment Survey
5. Equipment Evaluation Survey

Meeting Agendas

Having premade 911 Dispatcher meeting agenda and meeting notes templates can save time and ensure you run efficient meetings. They are usually set up in tools like Word, Google Docs, Notion & others.

1. Monthly Staff Meeting
2. Training and Development Meeting
3. Incident Review Meeting
4. Equipment and Technology Update Meeting
5. Emergency Preparedness Meeting

Budget Templates

To manage finances well, a 911 Dispatcher would need to have budget templates they can used on a monthly, quarterly and yearly basis.

1. Monthly Operating Budget Template
2. Personnel Budget Template
3. Equipment and Supplies Budget Template
4. Training and Development Budget Template
5. Emergency Response Budget Template

Dashboards

Dashboards are a useful way for a 911 Dispatcher to monitor business performance and they can be set up as static documents or dynamic online documents/views.

1. Call Volume Dashboard
2. Response Time Dashboard
3. Incident Type Dashboard
4. Resource Allocation Dashboard
5. Performance Metrics Dashboard

Proposal Templates

For bidding or requesting work, a 911 Dispatcher needs a boilerplate proposal template that they can use over and over again. These templates can be set up as documents, fillable PDFs or proposal software templates.

1. Monthly Training Proposal
2. Equipment Upgrade Proposal
3. Staffing Enhancement Proposal
4. Technology Improvement Proposal
5. Emergency Preparedness Proposal

Get Your Template Made

We’ve brought together some of the best template builders in the world to help people like you get your templates built. We’ve seen that using a solid set of templates in business will help you streamline your systems and processes. Whether you’d like your 911 Dispatcher templates built in Word, Google Docs, Excel, Google Sheets, PDF, Notion, Airtable, Canva, PowerPoint or other software, we’re here to help. Request your template and we’ll get your request in the hands of a 3D Animator Template designer.